OUR STORE POLICIES
We founded GnomeGrown with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
OUR SHIPPING POLICY
How We Do It
1. **General Information**
- We ship only within Massachusetts to regions where CBD products are legally permitted. Orders outside of these areas will be canceled and refunded.
2. **Delivery Location**
- We deliver to addresses in Berkshire County and other permissible areas in Massachusetts.
3. **Delivery Time**
- Delivery times are estimates and may vary based on order processing and location.
4. **Shipping Costs**
- Costs are calculated at checkout based on order weight and destination.
5. **Damaged Items in Transport**
- Please report damaged items immediately for assistance.
6. **Compliance**
- We adhere to all state regulations regarding the shipment of CBD products.
RETURNS AND REFUNDS
How It Works
1. **Eligibility**
- Returns are accepted within 30 days of purchase. Products must be unopened and in original condition due to regulatory standards for CBD products.
2. **Process**
- Contact us for a return authorization. Include proof of purchase.
3. **Refunds**
- Approved returns will be refunded to the original payment method. Refunds may take several days to process.
4. **Shipping Costs for Returns**
- Customers are responsible for return shipping costs, which are non-refundable.
5. **Compliance Note**
- Due to the nature of our products, we adhere strictly to Massachusetts state laws in our return process.
OUR PRIVACY POLICY
Your Data is Secure
1. **Introduction**
- GnomeGrown respects your privacy and is committed to protecting your personal data. This policy outlines our practices regarding data collection, use, and protection.
2. **Data We Collect**
- We collect personal information such as name, address, contact details, and payment information. For regulatory compliance, we may also collect proof of age to ensure legal purchase and use of CBD products.
3. **Usage of Data**
- Data is used to fulfill orders, improve our services, comply with legal requirements, and communicate with you.
4. **Data Security**
- We implement robust security measures to safeguard your personal information from unauthorized access or disclosure.
5. **Data Sharing**
- We may share your information with trusted third parties for order processing and legal compliance purposes only.
6. **Your Rights**
- You have the right to access, correct, or request deletion of your personal data as per Massachusetts state law.
7. **Policy Updates**
- We will notify you of any changes to our privacy policy.